August Smart Lock Not Opening | Mr. Locksmith™

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Time Codes August Smart Lock Not Opening | Mr. Locksmith™
0:00 – August Lock
0:15 – Home Owner Installed
0:40 – August Lock Jammed
0:45- Kwikset Lock Not Opening
1:00 – Key is turning, August Lock Jammed
1:40 – Drill Mounting Screws
2:05 – Retract Bolt with Screwdriver
2:20 – August Lock has Failed
2:35 – – Mr. Locksmith

The August Smart Lock is installed on the inside of the door and it on the outside is the existing deadbolt. A lot of times these deadbolts are just garbage deadbolts to start with that are going to fail. And then you have the homeowner installing the lock on the inside it seems to be doomed for failure. And that is why we are running across a lot of these lately and some of it is in my opinion is poor design of the lock and they are putting it onto crappy locks on the outside. I have had no luck at all installing these.  Also, I am not happy with them at all. I advise my clients not to install it. Here I have an August lock and it has August lock on the inside. Also, you can see it is an August smart key lock on the outside and a Weiser or Kwikset. 

I run across both of these now first of all I am not a fan of the Weiser or Kwikset smart key locks. They have a huge amount of failures. In this case, it is not the lock, the key is turning but it’s not retracting the deadbolt. What normally happens is and what happened in this case is the August lock has failed. On the inside it is jammed up. Also on top of that and the batteries are dead. There have been other problems the customer cannot use their app to unlock it from their internet or Wi-Fi or Bluetooth. Also they cannot open it with the key. I have had failed deadbolts at the same time in this case the deadbolt is okay. It is functioning but and you’ll see this when I get it open the bolt retracts no problem.

What I have to do here is I have to drill the mounting screws that hold it on the door. Their are the two mounting screws. Now I just I pre-drilled that was hard to video this and drill at the same time so it’s pretty easy to find where the mounting screws are and I just drilled out the mounting screws. It drills up pretty easy. I use good quality drill bits. I just use HSS steel. I have drilled off the lock on the outside and the August smart lock mechanism on the inside just falls down. Then it is quite simple now all I have to do is take my screwdriver and open the door. It is not the problem of the lock in this case or the bolt.

What has happened is the August lock has totally failed. It is jammed up the tailpiece on the deadbolt and I had to drill it get it off. What I do then in this case we just installed because the house is for sale I just installed a Schlage deadbolt. I like these this is just a very simple one, not expensive. It is the commercial grade Schlage deadbolt and I’m quite happy with. It is a good lock. I prefer electronic Schlage that would be the one I would recommend.

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Terry Whin-Yates is a 3rd Generation Locksmith with 35+ years of Locksmith Experience and has a BA (Honors) in Criminology.

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email: Terry@mrlocksmith.com

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